kg9 Terms and Conditions

These terms and conditions ("Terms") apply to the use of the kg9 platform and all its services. By browsing the kg9 website (https://kg9.cam), creating an account or playing any game, you are automatically considered to have agreed to these terms.

These terms are specifically designed for users in Bangladesh. If you disagree with any part of these terms, please refrain from using the kg9 platform.

• These terms may change from time to time; the latest version will always be available at https://kg9.cam/terms-conditions.
• It is each user's responsibility to comply with all rules of the platform.
• kg9 reserves the right to suspend or discontinue services at any time without notice.

2.1 Registration Requirements

• The registrant must be at least 21 (twenty-one) years of age.
• Each person may create only one account.
• Operating multiple accounts from the same household or the same device is prohibited.
• All information provided at the time of registration must be truthful and accurate.

2.2 Identity Verification (KYC)

For the purpose of security and fraud prevention, kg9 may at any time request a National ID (NID), passport or other government-issued documents for identity verification. Failure to submit documents may result in withdrawal suspension or account closure.

3.1 Login Credential Security

Keep your kg9 account username and password completely confidential. Sharing this information with any third party is prohibited. You are solely responsible for all activities carried out through your account.

3.2 Account Suspension

kg9 reserves the right to temporarily or permanently close any account for the following reasons:

• Violation of these terms.
• Evidence of fraud, deception or system abuse.
• Registration using false information.
• Being identified as an underage individual.

3.3 Account Closure Request

If you wish to voluntarily close your account, please contact the support team via 24/7 live chat or email. It is possible to withdraw all outstanding balances before the account is closed.

4.1 Deposit Policy

• Minimum deposit amount: ৳300 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Deposited funds are generally credited to the account instantly.
• Providing the correct transaction reference at the time of deposit is required.

4.2 Withdrawal Policy

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 5–30 minutes.
• Withdrawal requests can only be made from verified accounts.
• The withdrawal method must match the deposit method.
• kg9 reserves the right to hold withdrawals in cases of suspicious activity.

4.3 Failed Transactions

If a transaction fails due to a technical issue, please contact us via live chat or email. In the case of a failed transaction, funds will be returned via the relevant method.

5.1 Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. To receive this bonus, the deposit amount must be ৳300 or more.

5.2 Wagering Requirements

A 25x wagering requirement must be completed before bonus funds can be withdrawn. For example, a ৳1,000 bonus requires a total of ৳25,000 in bets to be placed.

• Bonus funds cannot be withdrawn without completing the wagering requirement.
• Wagering calculation may differ for bonus bets placed on certain games.
• Multiple bonuses cannot be used at the same time unless specifically stated.

5.3 VIP Program Cashback

• Bronze: Weekly cashback up to 0.4%.
• Silver: Weekly cashback up to 0.8%.
• Gold: Weekly cashback up to 1.2%.

Advancement to a VIP tier depends on your activity on the platform. You can learn about the detailed benefits of each tier from the support team.

5.4 Bonus Abuse

If bonus fraud or systematic abuse (arbitrage betting, use of bots, etc.) is proven, the bonus will be cancelled and the account may be suspended.

6.1 General Gaming Policy

All games on the kg9 platform are operated in accordance with fair play principles. Each game has its own rules, which it is advisable to read before starting a game.

6.2 Technical Errors

If a game is interrupted mid-session due to a server or connection failure, the game state is generally restored. However, in some cases bets may be voided. kg9 reserves the right to reclaim any incorrect payouts made due to a technical error.

6.3 Live Casino

In live casino games, the dealer's decision will be considered final. No compensation will be provided for disconnection from a live game due to connection issues.

The following activities are strictly prohibited and, if detected, may result in immediate account closure and balance forfeiture:

• Playing games using bots, automated software or artificial intelligence.
• Operating multiple accounts belonging to the same person.
• Placing matched bets (money laundering) for the purpose of gaining bonus advantages.
• Exploiting weaknesses or bugs in the game system.
• Using third-party payment methods.
• Using a false identity or forged documents.
• Threatening or harassing other users.
• Attempting unauthorized access to the system.

kg9 treats the protection of your personal information as a top priority. The platform uses SSL encryption to keep your information secure.

• Your personal information will not be sold to third parties.
• Information is used only for service improvement and legal requirements.
• For more details, please read our Privacy Policy.

kg9 believes that gaming should be enjoyable entertainment. We encourage responsible gaming and are committed to preventing addiction.

• Set a limit on your betting and stick to it.
• Do not bet beyond your means.
• If you experience gaming problems, contact our team for support.
• To apply for self-exclusion or limit-setting features, please request via live chat.

For more information, visit our Responsible Gaming page.

kg9 accepts no financial or other liability in the following cases:

• Loss in a game due to internet connection failure.
• Loss of account access due to a third party.
• Service disruption due to uncontrollable circumstances (force majeure).
• Loss caused by issues with the user's own device or network.
• Loss resulting from account closure due to a breach of terms.

kg9 always strives to resolve disputes in a fair and transparent manner. Please contact the support team for any complaints.

kg9 reserves the right to change, amend or update these terms and conditions at any time. Continued use of the website after any changes will be considered as your acceptance of the new terms.

• Users may be notified of important changes via email or through live chat.
• The latest terms will always be available at https://kg9.cam/terms-conditions.
• The "Last Updated" date will be noted at the top of the terms.

If you have any questions or complaints regarding these terms and conditions, please contact us through the following:

Our support team provides round-the-clock service in Bengali. We are always ready to answer any of your questions.