kg9's Privacy Policy
Our complete privacy policy explaining how your personal information is collected, stored, and kept secure on the kg9 platform is presented here in detail.
kg9 ("we", "our", "platform") provides a safe and trusted service for online gaming enthusiasts in Bangladesh. We place the highest importance on the privacy of our users' personal information. This Privacy Policy ("Policy") will inform you what types of information we collect, how that information is used, and what steps we take to protect your information.
By using kg9's services, you are considered to have automatically given your consent to this Privacy Policy. If you disagree with any condition of this Policy, please refrain from using our services.
2.1 Personal Identity Information
During account registration and use of our services, we may collect the following personal information:
- Full name and date of birth (for age verification)
- Email address and username
- National ID or passport details (when identity verification is required)
- Current address and country
- Preferred language and time zone
2.2 Financial Information
To process transactions and comply with anti-money laundering regulations, we collect:
- bKash, Nagad, Rocket, or Upay number
- General bank account details
- Deposit and withdrawal history
- Transaction amounts and dates
2.3 Technical Information
Automatically collected during platform use:
- IP address and device type
- Browser version and operating system
- Cookies and session data
- Login times and site browsing patterns
- Game play history and preferences
2.4 Communication Information
When you contact us through our 24/7 live chat support or by email, records of those conversations may be stored in our system. This is used to improve our service quality and assist you in the future. Your complaints or feedback are also included in this category.
We use the collected information only for the following purposes:
- User identity verification and account management
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Ensuring 21+ age verification
- Responsible gaming measures to prevent gambling addiction
- Platform security and fraud prevention
- Customer service and technical support
- Meeting legal obligations and regulatory compliance
- Improving platform functionality and user experience
- Following Anti-Money Laundering (AML) guidelines
4.1 Limited Sharing Policy
kg9 shares information with third parties only in specific and necessary circumstances. These third parties are bound to uphold the same privacy standards as we do.
4.2 Payment Processors
To complete your deposit and withdrawal transactions, necessary financial information may be shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. However, this information is used solely to complete transactions and they may not use it for any other purpose.
4.3 Legal and Regulatory Authorities
In response to legitimate legal claims, court orders, or valid requests from regulatory authorities, we may be required to disclose relevant information. In such cases we always provide only the minimum necessary information and endeavour to protect your rights within the limits of the law.
4.4 Technology Service Providers
Limited technical information may be shared with cloud hosting, cybersecurity, game software providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming), and analytics services. Our agreements with all these partners include strict data protection terms.
5.1 What Are Cookies and Why We Use Them
Cookies are small text files stored in your browser. We use various types of cookies to improve and keep your experience secure on the kg9 platform.
Essential Cookies
These cookies are essential for maintaining login sessions, ensuring security, and basic platform functionality. Disabling them will prevent the platform from working properly.
Analytics Cookies
Help improve the platform by analysing user behaviour. Data from these cookies is fully anonymised and does not reveal any personal identity.
Preference Cookies
Remember your language, game preferences, and platform settings so you do not have to set them up again each time.
Cookie Controls
You can disable non-essential cookies through your browser settings. However, disabling essential cookies will prevent access to some platform features.
kg9 applies industry-standard technical and administrative measures to keep your personal information secure. Our security infrastructure is continuously reviewed and improved.
SSL Encryption
All data transmissions are secured with 256-bit SSL/TLS encryption, ensuring banking-level security.
Identity Verification
A rigorous Know Your Customer (KYC) process ensures that only verified users can access the platform.
Access Control
Access to your information is restricted to authorised personnel only and every access is logged.
Data Backup
Regular secure backups ensure your information is not lost due to any technical failure.
Anonymisation
Data used for analysis and reporting is anonymised so that no individual can be identified.
Security Audits
Regular third-party security audits identify and address potential vulnerabilities.
As a kg9 user, you have certain important rights over your own personal information. These rights are described in detail below:
Right to Access
You can request a copy of your personal information held by us at any time. We will respond to this request within 30 business days.
Right to Correction
If there is any error or incompleteness in your information, you can contact us to have it corrected. Maintaining accurate information is our goal as well.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.
Right to Object to Processing
If your information is being used for marketing purposes, you can object to this. We will stop that process immediately.
How to Exercise Your Rights
To exercise any of the above rights, contact our 24/7 live chat support or email us at: [email protected]. After verifying your identity, we will fulfil your request promptly.
kg9 does not store user information indefinitely. Retention periods for different types of information are as follows:
- Account information: For as long as the account is active and up to 5 years after closure (as required by law).
- Financial transaction records: A minimum of 5 years in accordance with applicable law.
- Communication history: 2 years from the date of last contact.
- Technical log data: Generally 90 days to 1 year.
- Cookie data: 30 days to 2 years depending on the type of cookie.
Policy for Those Under 18/21
kg9 is for those aged 21 or older only. Under no circumstances do we knowingly collect or process personal information of anyone under the age of 21.
If we are informed that a minor is using our platform, we will immediately suspend that account and delete all associated information. If a parent suspects their child is using this platform, please contact us without delay.
kg9 reviews this Privacy Policy from time to time and updates it as needed. For any significant changes, we will notify you in the following ways:
- A prominent notice will be displayed on the platform.
- A notification will be sent to your registered email address.
- The "Last Updated" date at the top of this page will change.
Continued use of the platform after a change will be taken as your consent to the new policy. If you disagree with any change, the option to close your account is always available to you.
If you have any questions, concerns, or requests about this Privacy Policy, please contact us. Our team is always ready to assist you.
24/7 live chat support in Bengali. Start a chat directly from the platform.
Your information is safe with us
Your privacy at kg9 is our top priority. Through SSL encryption, rigorous KYC, and 24/7 support, we ensure your experience is completely secure and transparent.